• This website may contain proprietary notices and copyright information, which you must observe and follow.
• The content on hpcbikes.com is compiled from various sources and is subject to change without notice. HPC makes no warranties regarding the accuracy, completeness, or suitability of the website or its content.
• By using this website, you assume the risk that the content may be inaccurate, incomplete, or not meet your needs. HPC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• HPC is not liable for any special, indirect, incidental, or consequential damages arising from your use of the website, to the maximum extent permitted by applicable law.

• HPC reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion, including if we believe customer conduct violates applicable laws or harms HPC's interests.
• All orders are subject to availability and acceptance by HPC. We may contact you to verify order details before processing.
• Prices, products, and specifications are subject to change without notice. Any errors in pricing or product descriptions will be corrected, and HPC reserves the right to cancel orders affected by such errors.

For orders placed on hpcbikes.com, clicking “I Agree,” checking out, or otherwise completing an online transaction constitutes your acknowledgment that you have read, understood, and agree to be bound by these Terms and Conditions.

For orders placed by telephone, payment is collected during the call. By providing payment, the customer represents that they have been informed of and agree to be bound by these Terms and Conditions, which are available in full at hpcbikes.com/terms. Following payment, HPC will generate a written paid invoice and email it to the address provided by the customer. The paid invoice will prominently display a link to these Terms and Conditions and serves as written confirmation of both the transaction and the customer’s acceptance of these Terms. If the customer disputes the terms of the transaction, they must notify HPC in writing at hipowercycles@gmail.com within 48 hours of the paid invoice being emailed; failure to do so constitutes final acceptance of these Terms.

In all cases, these Terms and Conditions constitute a legally binding agreement between the customer and Hi Power Cycles, LLC.

By placing an order, you agree not to initiate a chargeback or dispute with your payment provider unless you have first:

• Contacted HPC at hipowercycles@gmail.com with a written description of the dispute; and
• Allowed HPC a minimum of 30 days to resolve the dispute, where “resolve” means providing a refund, replacement, or written explanation of why no remedy is warranted.

A late shipment or missed shipping deadline is not grounds for a chargeback unless the shipment is more than 90 days past the stated written deadline. Any chargeback filed under these grounds will be deemed a breach of contract. In such cases, you agree to indemnify HPC for any costs, fees, or losses incurred, including reasonable legal fees and administrative costs.

HPC reserves the right to pursue legal action to recover funds and damages resulting from fraudulent or unjustified chargebacks.

HPC hand-builds its USA-made batteries to each individual bike, kit, or standalone order. The battery-building process takes between 2 to 6 weeks depending on complexity. Due to custom components, allow up to 2–6 weeks before shipment of standard bikes and kits. The USA-made HPC Revolution may take 4–12 weeks to ship due to custom carbon fiber and complex aluminum machining. Bikes will be shipped only after they have been paid for in full.

Non-custom individual parts and accessories that have NOT been shipped may be refunded minus a 10% restocking fee. Custom parts and accessories not listed on the website will not be refunded.

In the event of delays of 90 days or more past the timelines quoted at the time of purchase, the customer will be eligible upon request for a full refund minus the interchange transaction fee, with no further restocking fees (i.e., 6 weeks + 90 days for standard builds; 12 weeks + 90 days for complex custom/pre-order builds).

As an added service, HPC may at its discretion offer to sell a new or used HPC bike or kit on consignment.

• Not yet shipped: HPC will market and attempt to sell the bike or kit. The customer receives the sale price (gross amount received from buyer) minus a 20% commission upon sale.
• Already shipped: HPC will inspect the bike or kit. If deemed sellable, HPC will market and attempt to sell it. The customer receives the sale price minus a 25% commission. Cost of any replacement parts due to physical damage or non-warranty defects will be deducted prior to calculating net payout.

HPC offers no guarantee as to timelines for completing a consignment sale. All consignment sales are final.

As an alternative to standard consignment, HPC offers an Upgrade Path for customers who wish to apply the value of their current bike toward a new HPC purchase. Under this program, HPC will sell the customer’s existing bike on their behalf on a 90/10 split — the customer receives 90% of the sale price and HPC retains 10% as a commission. The full 90% proceeds must be applied toward the purchase of a new HPC bike and cannot be taken as a cash payout.

• The bike must be inspected and deemed in sellable condition by HPC prior to listing. Any parts required to bring the bike to sellable condition will be deducted from the sale proceeds before the 90/10 split is calculated.
• The 90% credit is non-transferable and must be used toward a new HPC bike purchase. It has no cash value and cannot be applied to accessories, parts, or services alone.
• The new bike purchase must have a total order value equal to or greater than the net credit received (i.e., 90% of the consignment sale price). For example, if your bike sells for $5,000, your new purchase must be a minimum order value of $4,500 or more. Orders below the credit amount are not eligible for the Upgrade Path Program.
• HPC offers no guarantee as to the timeline for completing the sale. The Upgrade Path credit will be issued upon completion of the sale.
• All other consignment terms apply, including HPC’s right to work with the customer on pricing strategy to facilitate an expedient sale.
• Customers participating in the Upgrade Path Program receive priority placement in HPC’s consignment queue. Their bike will be actively marketed ahead of standard consignment listings, giving Upgrade Path customers the best chance of a faster sale.

For bikes dropped off at HPC or converted by HPC that are not picked up within two weeks of the agreed-upon pick-up date, HPC will charge a storage fee of $15 per day, unless prior arrangements have been made in writing.

Electronics purchased directly from HPC (motor, controller, throttle, battery, charger) come with a 3-year limited warranty from date of shipment. Frame warranty covers manufacturing defects for up to 5 years from date of delivery. Demo, used, or special-sale bikes carry a 3-month warranty from date of receipt.

Warranty claims must be submitted with proof of purchase. Contact hipowercycles@gmail.com for warranty support.

Unless agreed to in writing, the warranty does not apply in the following cases:

• Product has not been used, maintained, stored, or handled properly, or customer is otherwise in breach of these Terms.
• Customer has not followed HPC’s or the manufacturer’s written instructions.
• Damage or defect is due to willful neglect or negligence by anyone other than HPC.
• Burnt-out motors are NOT covered under warranty under any circumstances.
• Customer has an outstanding invoice for services rendered or products previously shipped.
• Non-HPC spare parts have been used, resulting in loss of quality, performance, or actual damage to HPC products.
• Installation, modification, or damage was performed by someone other than HPC, or changes were made at customer request. Any alteration or removal of connectors or wires voids the warranty on that item.
• Damage due to external causes outside HPC’s control: fire, accident, disaster, or theft.
• Damage caused by shock/impact, sand, dust, moisture, corrosion, or unauthorized repair or cleaning.
• Product was not properly packaged and padded when sent in for warranty inspection.

In California, as of July 14, 2025, all e-bikes that can exceed 28 MPH and are not fully factory-locked to either 20 MPH (with throttle) or 28 MPH (pedal-assist only) must be classified as an “Off-Road” vehicle. Such bikes are permitted only on private property or designated OHV riding areas. Customers are responsible for verifying and complying with all current regulations in their jurisdiction.

Misuse of high-powered kits or bikes can lead to serious injury or death. The purchaser fully understands that electric bike riding is an inherently dangerous activity and accepts all risks associated with such use.

HPC’s most powerful systems (3,000W or higher) are not designed to sustain top speeds for extended periods. Sustained high-speed operation is outside HPC’s manufacturing specifications and is done entirely at the user’s risk.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HPC DISCLAIMS ALL LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM THE USE OF ITS PRODUCTS. Nothing in these Terms limits HPC’s liability for gross negligence or intentional misconduct as required by California law.

Please ride safely, within the scope of the law, and ALWAYS wear a helmet.

Hi Power Cycles ships worldwide. For international orders, contact us at hipowercycles@gmail.com or by phone.

Risk of loss and title for all merchandise pass to the buyer when delivered to the shipping carrier.

In the rare instance of damage during shipment, the buyer must notify Hi Power Cycles in writing within 48 hours of delivery. Customers are advised of this requirement at checkout and in their shipping confirmation. HPC will file a claim with the appropriate carrier; no compensation will be provided prior to finalization of the carrier’s claim.

When you interact with hpcbikes.com, we automatically receive and store certain types of information, such as the content you view, visit date/time, products you purchase, and location information associated with your IP address. This is used to monitor website usage and serve relevant advertisements. It does not include personal information such as your name, email, postal address, or telephone number.

Cookies: Advertising cookies may be placed on your device to track your interests. You may opt out at any time.

Security: HPC implements secure processing when collecting personal or financial information, including bank details and credit card data.

Hi Power Cycles charges sales tax based on the applicable state sales tax rate and the location to which the order is shipped.

To the maximum extent permitted by applicable law, HPC is not liable for any damages resulting from the use of our products or website, including but not limited to direct, indirect, incidental, or consequential damages. Our liability is limited to the purchase price of the product or service in question.

HPC shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond HPC’s reasonable control, including but not limited to supply chain disruptions, acts of God, natural disasters, pandemics, government actions, labor disputes, or material shortages. HPC will notify affected customers promptly and work in good faith to fulfill outstanding orders as soon as reasonably practicable.

In the event of any dispute arising out of or relating to these Terms or any HPC product or service, the parties agree to first attempt resolution through good-faith negotiation. If negotiation does not resolve the dispute within 30 days, either party may initiate mediation through a mutually agreed-upon mediator before pursuing formal legal proceedings.

If mediation is unsuccessful, any remaining dispute shall be resolved in the state or federal courts located in Los Angeles County, California. These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

During peak times, our lines may be busy. Please use the contact form on our website or email us for assistance.

HPC reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes are effective immediately upon posting to hpcbikes.com. Your continued use of the website or services after any changes constitutes acceptance of the updated Terms.